ggCircuit Status - Incident history https://status.ggcircuit.com ggCircuit Thu, 31 Jul 2025 12:40:11 +0000 Problem with games and apps disappearing in the ggLeap client Type: Incident Duration: 10 minutes Affected Components: Desktop Client Jul 31, 12:45:21 GMT+0 - Monitoring - We have identified the root cause of the issue and have applied a fix. Jul 31, 12:40:11 GMT+0 - Investigating - We are currently investigating this incident. Jul 31, 12:50:31 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>12:45:21</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified the root cause of the issue and have applied a fix..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>12:40:11</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>12:50:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 31 Jul 2025 12:40:11 +0000 https://status.ggcircuit.com/incident/cmdrdu9ok01h6omtxtma9u8or https://status.ggcircuit.com/incident/cmdrdu9ok01h6omtxtma9u8or Problems with InCommon SSO Type: Incident Duration: 8 days and 12 hours Affected Components: InCommon SSO Mar 5, 05:00:00 GMT+0 - Identified - We are working on a fix for this incident. Mar 13, 17:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 days and 12 hours

Affected Components:

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are working on a fix for this incident..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 5 Mar 2025 05:00:00 +0000 https://status.ggcircuit.com/incident/cm7xeall8025e7binhilks6tt https://status.ggcircuit.com/incident/cm7xeall8025e7binhilks6tt ggLeap Slowdown / Login Issues Type: Incident Duration: 6 hours and 37 minutes Affected Components: Desktop Client, Web Admin Nov 2, 17:17:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Thank you for your utmost patience as we continue to work to bring services back online. Nov 2, 14:28:00 GMT+0 - Investigating - We have received multiple reports of ggLeap slowing down and encountering errors when logging in. We've got our ggExperts investigating the issue right now. Stay tuned for further details/updates! Nov 2, 15:20:33 GMT+0 - Identified - We've identified the issue and are in the process of taking corrective action. Nov 2, 15:49:13 GMT+0 - Identified - We are continuing to work on a fix for this incident. In the short-term, if you press CTRL+ALT+SHIFT+U at any client PC you can drop it into admin mode to bypass the ggLeap shell to keep the gamers gaming! Nov 2, 18:48:39 GMT+0 - Monitoring - We're still working to bring services back online, please rest assured that we are doing everything in our power to post some positive results! Nov 2, 19:01:22 GMT+0 - Identified - We have identified additional factors which have contributed to today's outage. Thank you for your patience as we work through this situation. Stay tuned for further updates. Nov 2, 20:41:24 GMT+0 - Identified - We are continuing to work on a fix for this incident. We have increased server capacity to allow for further diagnostics and troubleshooting. Thank you for your patience as our ggExperts continue to work to bring this issue to a resolution ASAP. Nov 2, 21:05:28 GMT+0 - Resolved - This incident has been resolved. Thanks for your patience as we worked through this problem. If you continue to experience any issue, please reach out to our 24/7 support team at <https://www.ggcircuit.com> with the purple chat bubble in the lower-right. Type: Incident

Duration: 6 hours and 37 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>17:17:57</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Thank you for your utmost patience as we continue to work to bring services back online..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>14:28:00</var> GMT+0</small><br><strong>Investigating</strong> - We have received multiple reports of ggLeap slowing down and encountering errors when logging in. We've got our ggExperts investigating the issue right now. Stay tuned for further details/updates!.</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>15:20:33</var> GMT+0</small><br><strong>Identified</strong> - We've identified the issue and are in the process of taking corrective action..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>15:49:13</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. In the short-term, if you press CTRL+ALT+SHIFT+U at any client PC you can drop it into admin mode to bypass the ggLeap shell to keep the gamers gaming!.</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>18:48:39</var> GMT+0</small><br><strong>Monitoring</strong> - We're still working to bring services back online, please rest assured that we are doing everything in our power to post some positive results!.</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>19:01:22</var> GMT+0</small><br><strong>Identified</strong> - We have identified additional factors which have contributed to today's outage. Thank you for your patience as we work through this situation. Stay tuned for further updates..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>20:41:24</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. We have increased server capacity to allow for further diagnostics and troubleshooting. Thank you for your patience as our ggExperts continue to work to bring this issue to a resolution ASAP..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>21:05:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Thanks for your patience as we worked through this problem. If you continue to experience any issue, please reach out to our 24/7 support team at <https://www.ggcircuit.com> with the purple chat bubble in the lower-right..</p> ]]> Sat, 2 Nov 2024 14:28:00 +0000 https://status.ggcircuit.com/incident/cm30a2yjw002m6f6k6txxemnv https://status.ggcircuit.com/incident/cm30a2yjw002m6f6k6txxemnv ggCircuit Support HubSpot Outage Type: Incident Duration: 42 minutes Affected Components: Third Party: Epic Games → Friends, Discord Server Webpages, Third Party: Epic Games → Fortnite → Stats and Leaderboards, Square (2.x Clients Only), Third Party: Epic Games → Epic Online Services → Purchasing, Add New Hardware Wizard, Seamless Boot Image Download, Third Party: Amazon Web Services (AWS) → AWS elasticache-us-east-1, Third Party: Epic Games → Epic Games Store → Store Browsing, Third Party: Epic Games → Epic Games Store → Publishing Tools, Third Party: Epic Games → Fall Guys → Game Services, Third Party: Amazon Web Services (AWS) → AWS apigateway-us-east-1, Third Party: Amazon Web Services (AWS) → AWS dynamodb-us-east-1, Third Party: Amazon Web Services (AWS) → AWS s3-us-standard, Third Party: Amazon Web Services (AWS) → AWS sqs-us-east-1, Third Party: Stripe → Stripe Checkout.js, Desktop Client, , Third Party: Amazon Web Services (AWS) → AWS ec2-us-east-1, Third Party: Epic Games → Epic Online Services → Authentication, Discord Chat, Third Party: Epic Games → Epic Online Services → Anti-cheat, Third Party: Epic Games → Epic Online Services → P2P Networking (STUN/TURN), Third Party: Epic Games → Epic Online Services → Player Data Storage, Third Party: Epic Games → Login, HubSpot Knowledge Base, HubSpot Chat, Player Web Portal, Third Party: Epic Games → Fall Guys → Login, Third Party: Epic Games → Epic Games Store → Login, Third Party: Epic Games → Rocket League → Matchmaking, Third Party: Epic Games → Fortnite → Game Services, Third Party: Epic Games → Epic Online Services → Matchmaking, Third Party: Epic Games → Rocket League → Game Services, Discord Push Notifications, Discord Search, Third Party: Epic Games → Epic Games Store → Purchasing/Refunding, Third Party: Epic Games → Game Services, Third Party: Epic Games → Fortnite → Matchmaking, Third Party: Epic Games → Fall Guys → Matchmaking, Third Party: Epic Games → Rocket League → Login, Third Party: Epic Games → Epic Games Store → Download/Installation, Third Party: Epic Games → Epic Online Services → Stats, Third Party: Epic Games → Rocket League → Parties, Friends, and Messaging, Third Party: Epic Games → Rocket League → Stats and Leaderboards, Web Admin, Third Party: Epic Games → Epic Online Services → Developer Portal, Third Party: Epic Games → Fortnite → Login, House Account Auto Login → Aug 27, 15:25:55 GMT+0 - Resolved - This incident has been resolved. Aug 27, 14:44:00 GMT+0 - Monitoring - We are monitoring a situation at HubSpot which has resulted in downtime for online support chat and knowledge base tools. In the interim, please feel free to email [support@ggcircuit.com](mailto:support@ggcircuit.com) or visit us at <https://discord.ggcircuit.com> for immediate assistance! Type: Incident

Duration: 42 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>15:25:55</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>14:44:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are monitoring a situation at HubSpot which has resulted in downtime for online support chat and knowledge base tools. In the interim, please feel free to email [support@ggcircuit.com](mailto:support@ggcircuit.com) or visit us at <https://discord.ggcircuit.com> for immediate assistance!.</p> ]]> Tue, 27 Aug 2024 14:44:00 +0000 https://status.ggcircuit.com/incident/cm0cjs4mu00127xywdrqe6x8z https://status.ggcircuit.com/incident/cm0cjs4mu00127xywdrqe6x8z ggLeab Webadmin and Client Outage Type: Incident Duration: 39 minutes Affected Components: Desktop Client, , Player Web Portal, Web Admin, House Account Auto Login → Jun 25, 14:27:10 GMT+0 - Resolved - This incident has been resolved. Jun 25, 13:48:22 GMT+0 - Investigating - We are currently investigating this incident. We have received numerous reports of problems connecting to ggLeap webadmin and ggLeap client. Jun 25, 14:02:29 GMT+0 - Investigating - We are narrowing in on the root cause of the problem and should have more information soon. You may press CTRL+ALT+SHIFT+U on the keyboard of a machine and log in with ggLeap administrator/employee credentials to temporarily bypass the ggLeap client. Type: Incident

Duration: 39 minutes

Affected Components: , , ,

<p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>14:27:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>13:48:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We have received numerous reports of problems connecting to ggLeap webadmin and ggLeap client..</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>14:02:29</var> GMT+0</small><br><strong>Investigating</strong> - We are narrowing in on the root cause of the problem and should have more information soon. You may press CTRL+ALT+SHIFT+U on the keyboard of a machine and log in with ggLeap administrator/employee credentials to temporarily bypass the ggLeap client..</p> ]]> Tue, 25 Jun 2024 13:48:22 +0000 https://status.ggcircuit.com/incident/clxugpaut3469baokuvetkl0h https://status.ggcircuit.com/incident/clxugpaut3469baokuvetkl0h Multiple Reports of ggLeap WebAdmin Down Type: Incident Duration: 1 hour and 26 minutes Affected Components: Desktop Client, , Player Web Portal, Web Admin, House Account Auto Login → Jan 17, 00:17:11 GMT+0 - Investigating - We are currently investigating this incident. Multiple centers have reported inability to log into the ggLeap Web Admin. Jan 17, 00:33:53 GMT+0 - Identified - We have identified the root cause of the issue and are currently working on a resolution. Jan 17, 00:52:41 GMT+0 - Identified - We are continuing to work on a fix for this incident. The issue is partially solved, with some related issues being worked on currently. Jan 17, 01:42:56 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 26 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>00:17:11</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Multiple centers have reported inability to log into the ggLeap Web Admin..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>00:33:53</var> GMT+0</small><br><strong>Identified</strong> - We have identified the root cause of the issue and are currently working on a resolution..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>00:52:41</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. The issue is partially solved, with some related issues being worked on currently..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>01:42:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 17 Jan 2024 00:17:11 +0000 https://status.ggcircuit.com/incident/clrh19riv218035bcocaoa5s21c https://status.ggcircuit.com/incident/clrh19riv218035bcocaoa5s21c ggLep Webadmin Down Type: Incident Duration: 2 hours and 11 minutes Affected Components: Desktop Client, , Player Web Portal, Web Admin, House Account Auto Login → Dec 6, 15:55:09 GMT+0 - Resolved - This incident has been resolved. Dec 6, 13:44:33 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 2 hours and 11 minutes

Affected Components: , , ,

<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>15:55:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>13:44:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Wed, 6 Dec 2023 13:44:33 +0000 https://status.ggcircuit.com/incident/clpttmc793095bjo9i6j67axt https://status.ggcircuit.com/incident/clpttmc793095bjo9i6j67axt ggLeap Webadmin Slowness / Client Operation Degraded Type: Incident Duration: 2 hours and 37 minutes Affected Components: Desktop Client, , Player Web Portal, Web Admin, House Account Auto Login → Nov 18, 16:33:25 GMT+0 - Investigating - We are currently investigating this incident. We have had multiple centers report that the ggLeap webadmin is unresponsive and/or client operations are degraded or slow. Stay tuned for more details as our brightest minds are already hard at work! Nov 18, 16:57:59 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 18, 19:10:29 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 37 minutes

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>16:33:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We have had multiple centers report that the ggLeap webadmin is unresponsive and/or client operations are degraded or slow. Stay tuned for more details as our brightest minds are already hard at work!.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>16:57:59</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:10:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 18 Nov 2023 16:33:25 +0000 https://status.ggcircuit.com/incident/clp49q5ta7181bmopr5zagywi https://status.ggcircuit.com/incident/clp49q5ta7181bmopr5zagywi Multiple reports of client login slowness and web admin slowness Type: Incident Duration: 2 days, 23 hours and 36 minutes Affected Components: Desktop Client, , Player Web Portal, Web Admin, House Account Auto Login → Nov 11, 16:27:29 GMT+0 - Investigating - We are currently investigating this incident. When more information is available we will send an update. Nov 11, 18:35:31 GMT+0 - Identified - We are continuing to work on a fix for this incident. We are leveling up some backend components to bring the issue to a resolution. Client operations should soon return to normal. Nov 12, 23:08:47 GMT+0 - Identified - We are continuing to work on a fix for this incident. Thank you for your patience during this time. Stay tuned for further updates. Nov 14, 14:24:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. At this time coin generation from user play time is still not functional, but other parts of the system should be generally stable at this time. Please stay tuned for further details. Nov 14, 16:03:57 GMT+0 - Resolved - This incident has been resolved. All client and admin functionality should now be restored. Any individual centers still experiencing an issue should reach out to us as soon as possible so that we may assist. Have a great day! Type: Incident

Duration: 2 days, 23 hours and 36 minutes

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>16:27:29</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. When more information is available we will send an update..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>18:35:31</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. We are leveling up some backend components to bring the issue to a resolution. Client operations should soon return to normal..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>23:08:47</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Thank you for your patience during this time. Stay tuned for further updates..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>14:24:44</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. At this time coin generation from user play time is still not functional, but other parts of the system should be generally stable at this time. Please stay tuned for further details..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>16:03:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. All client and admin functionality should now be restored. Any individual centers still experiencing an issue should reach out to us as soon as possible so that we may assist. Have a great day!.</p> ]]> Sat, 11 Nov 2023 16:27:29 +0000 https://status.ggcircuit.com/incident/clou9fi5w279279bln1hg45e3ie https://status.ggcircuit.com/incident/clou9fi5w279279bln1hg45e3ie Discord Outage Type: Incident Duration: 30 minutes Affected Components: Discord Chat Oct 11, 18:26:08 GMT+0 - Resolved - This incident has been resolved. Oct 11, 17:56:00 GMT+0 - Investigating - We are currently investigating this incident. We are currently being affected by a Discord outage, please utilize web support chat for any support-related needs. For updates straight from Discord on the status of their service: https://discordstatus.com/ Have a great day! Jacob Type: Incident

Duration: 30 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>18:26:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>17:56:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We are currently being affected by a Discord outage, please utilize web support chat for any support-related needs. For updates straight from Discord on the status of their service: https://discordstatus.com/ Have a great day! Jacob.</p> ]]> Wed, 11 Oct 2023 17:56:00 +0000 https://status.ggcircuit.com/incident/clnm2txcm16586b3oetmg7dq86 https://status.ggcircuit.com/incident/clnm2txcm16586b3oetmg7dq86 House Account Auto Login - Epic Games - Failure to Automatically Log In on Updated Launcher Version Type: Incident Duration: 1 day and 8 minutes Affected Components: , House Account Auto Login → Oct 3, 00:20:00 GMT+0 - Identified - We are currently investigating this incident. We have received multiple reports that a new version of the Epic Games launcher has resulted in failure to complete auto-login for house accounts. This issue has been reported to the development team and we will update here as soon as we have more information. It is currently anticipated that only a reboot (or re-login to Windows) would be required to receive the new changes when they are completed. Oct 3, 10:41:07 GMT+0 - Identified - We are continuing to work on a fix for this incident. A fix should be released shortly. It is still anticipated that only a reboot of client machines will be required to restore functionality. Oct 4, 00:27:37 GMT+0 - Resolved - This incident has been resolved. The Epic Games launcher has reverted to its previous UI layout. We are prepared for if/when the new layout returns, however. Type: Incident

Duration: 1 day and 8 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>00:20:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating this incident. We have received multiple reports that a new version of the Epic Games launcher has resulted in failure to complete auto-login for house accounts. This issue has been reported to the development team and we will update here as soon as we have more information. It is currently anticipated that only a reboot (or re-login to Windows) would be required to receive the new changes when they are completed..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>10:41:07</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. A fix should be released shortly. It is still anticipated that only a reboot of client machines will be required to restore functionality..</p> <p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>00:27:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The Epic Games launcher has reverted to its previous UI layout. We are prepared for if/when the new layout returns, however..</p> ]]> Tue, 3 Oct 2023 00:20:00 +0000 https://status.ggcircuit.com/incident/cln9p64og19516bfn6i69z1zxu https://status.ggcircuit.com/incident/cln9p64og19516bfn6i69z1zxu Square Integration Outage Type: Incident Duration: 2 days, 12 hours and 33 minutes Affected Components: Square (2.x Clients Only) Sep 26, 23:50:00 GMT+0 - Investigating - At this time we are experiencing increased error rates from square-related endpoints. This issue only affects centers currently running the 2.x client - 3.x client centers remain unaffected. We are currently investigating this incident. Sep 29, 12:23:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 days, 12 hours and 33 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>23:50:00</var> GMT+0</small><br><strong>Investigating</strong> - At this time we are experiencing increased error rates from square-related endpoints. This issue only affects centers currently running the 2.x client - 3.x client centers remain unaffected. We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>12:23:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 26 Sep 2023 23:50:00 +0000 https://status.ggcircuit.com/incident/cln131gi91838baoil3ho88kt https://status.ggcircuit.com/incident/cln131gi91838baoil3ho88kt Intermittent Web Admin Issues Type: Incident Duration: 1 hour and 38 minutes Affected Components: Web Admin Sep 21, 11:33:00 GMT+0 - Investigating - We are currently investigating this incident. We have received multiple reports of connectivity issues with ggLeap web admin. We will send an update as soon as more information is available. Thank you for your patience! Sep 21, 13:11:00 GMT+0 - Resolved - This incident has been resolved. The issue has been corrected. Type: Incident

Duration: 1 hour and 38 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>11:33:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We have received multiple reports of connectivity issues with ggLeap web admin. We will send an update as soon as more information is available. Thank you for your patience!.</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>13:11:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The issue has been corrected..</p> ]]> Thu, 21 Sep 2023 11:33:00 +0000 https://status.ggcircuit.com/incident/clmt6thx750913b8n39tpi9ngp https://status.ggcircuit.com/incident/clmt6thx750913b8n39tpi9ngp ggLeap Services Outage Type: Incident Duration: 3 days, 22 hours and 27 minutes Affected Components: Player Web Portal, Web Admin Aug 4, 19:17:00 GMT+0 - Investigating - We have identified an issue affecting services running on beta. Please contact support via web support chat via [https://www.ggcircuit.com](url) with the purple chat bubble at the lower-right if issues encountered extend beyond player web portal operations. Aug 4, 20:42:05 GMT+0 - Identified - We are continuing to work on a fix for this incident. We have identified an issue affecting services running on beta. Please contact support via web support chat via [https://www.ggcircuit.com](url) with the purple chat bubble at the lower-right if issues encountered extend beyond player web portal operations. Aug 4, 20:51:26 GMT+0 - Resolved - This incident has been resolved. Please contact support via web support chat via [https://www.ggcircuit.com](url) with the purple chat bubble at the lower-right if you continue to experience any issues and we'll be happy to help! Type: Incident

Duration: 3 days, 22 hours and 27 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>19:17:00</var> GMT+0</small><br><strong>Investigating</strong> - We have identified an issue affecting services running on beta. Please contact support via web support chat via [https://www.ggcircuit.com](url) with the purple chat bubble at the lower-right if issues encountered extend beyond player web portal operations..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>20:42:05</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. We have identified an issue affecting services running on beta. Please contact support via web support chat via [https://www.ggcircuit.com](url) with the purple chat bubble at the lower-right if issues encountered extend beyond player web portal operations..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>20:51:26</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Please contact support via web support chat via [https://www.ggcircuit.com](url) with the purple chat bubble at the lower-right if you continue to experience any issues and we'll be happy to help!.</p> ]]> Fri, 4 Aug 2023 19:17:00 +0000 https://status.ggcircuit.com/incident/clkx1dcqy95354buoevxthggpc https://status.ggcircuit.com/incident/clkx1dcqy95354buoevxthggpc Battle.net Launcher - Autologin of Center Accounts Malfunctioning Type: Incident Affected Components: Desktop Client Jun 16, 19:38:40 GMT+0 - Resolved - We are currently investigating this incident. A new version of the Battle.net launcher has interrupted our ability to automatically log in center accounts with the Battle.net launcher. A fix is forthcoming and we will update this message when more information is available. A temporary workaround is to revert to the previous version of the launcher. Have a great day! ggCircuit Support Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>19:38:40</var> GMT+0</small><br><strong>Resolved</strong> - We are currently investigating this incident. A new version of the Battle.net launcher has interrupted our ability to automatically log in center accounts with the Battle.net launcher. A fix is forthcoming and we will update this message when more information is available. A temporary workaround is to revert to the previous version of the launcher. Have a great day! ggCircuit Support.</p> ]]> Fri, 16 Jun 2023 19:38:40 +0000 https://status.ggcircuit.com/incident/cliyz3ak348773x8n07yj5dmej https://status.ggcircuit.com/incident/cliyz3ak348773x8n07yj5dmej AWS - Increased Error Rates and Latencies Type: Incident Duration: 4 hours and 30 minutes Affected Components: Desktop Client, Web Admin Jun 13, 19:08:00 GMT+0 - Identified - We have received increased reports of ggLeap Web Admin and Desktop Client stability and performance issues. As of this time, we do not have an estimated time for full service restoration. We will continue monitoring AWS and investigating workarounds. Please refer to the Amazon AWS status page for more detailed status information: https://health.aws.amazon.com/health/status We will provide an update as soon as additional information is available Jun 13, 21:32:11 GMT+0 - Monitoring - We have now received word that centers affected by the outage should now have services restored after Amazon have reduced error rates and latencies. Please continue to reach out to support if the issue still occurs for your center. Have a great day! ggCircuit Support Jun 13, 23:37:54 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 30 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>19:08:00</var> GMT+0</small><br><strong>Identified</strong> - We have received increased reports of ggLeap Web Admin and Desktop Client stability and performance issues. As of this time, we do not have an estimated time for full service restoration. We will continue monitoring AWS and investigating workarounds. Please refer to the Amazon AWS status page for more detailed status information: https://health.aws.amazon.com/health/status We will provide an update as soon as additional information is available .</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>21:32:11</var> GMT+0</small><br><strong>Monitoring</strong> - We have now received word that centers affected by the outage should now have services restored after Amazon have reduced error rates and latencies. Please continue to reach out to support if the issue still occurs for your center. Have a great day! ggCircuit Support.</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>23:37:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 13 Jun 2023 19:08:00 +0000 https://status.ggcircuit.com/incident/cliuqp64z82745avoiz2mgmrci https://status.ggcircuit.com/incident/cliuqp64z82745avoiz2mgmrci ggLeap File Download Issue Type: Incident Duration: 1 day, 9 hours and 37 minutes Affected Components: Desktop Client May 11, 14:38:00 GMT+0 - Identified - We made a mistake while trying to improve the way we run our platform, which caused some unexpected issues. As a result, client launch operations have been negatively impacted. We want to assure you that our team is actively working to fix the problem as quickly as possible. We understand that this situation may be frustrating, but please bear with us while we resolve the issue. We will provide regular updates here to keep you informed about our progress. Thank you for your patience and understanding. We are continuing to work on a fix for this incident. Until the issue is resolved, it will be necessary to reboot any systems that are stuck at the ggLeap login screen, then click "OK" when assets fail to download so that the client will continue loading. We apologize for this inconvenience and will provide additional information as soon as it is available. May 12, 15:24:45 GMT+0 - Identified - We are continuing to work on a fix for this incident. In the short term, you might find the client loads more quickly by temporarily disabling your games and encouraging patrons to open the individual launchers (Steam, EA, etc) to access installed game titles. 1. Navigate to the "Settings" menu. 2. Select "Client Configuration." 3. Click on "Games/Apps." 4. Ensure that the "Enabled" option is selected. 5. Proceed to disable all games except for Battle.net, Epic Games, Steam, EA, Rockstar, Discord, and FiveM. > **Once you have disabled the desired games, restart the the client computers. This should result in faster loading times for GGLeap.** **It is important to remember the games you have disabled, so you can re-enable them once the issue is resolved.** Stay tuned for further updates as we continue bringing this issue to a resolution. May 12, 16:53:54 GMT+0 - Identified - We are continuing to work on a fix for this incident. The team have provided an ETA of ~3 Hours for major operations related to the restoration of service to be completed. May 12, 22:46:35 GMT+0 - Identified - We are continuing to work on a fix for this incident. We are prioritizing items that are affecting you the most as services are restored. Please reach out to us via web support chat with any issues you are encountering so that we may address them more quickly by prioritizing. Most of the critical systems have been restored. Thank you for your patience. May 13, 00:14:40 GMT+0 - Resolved - Major systems are now back online and normal functionality should be restored. We continue to restore secondary and tertiary backend systems, so please do continue to report any issues you encounter so that we may work to prioritize them. Type: Incident

Duration: 1 day, 9 hours and 37 minutes

Affected Components:

<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>14:38:00</var> GMT+0</small><br><strong>Identified</strong> - We made a mistake while trying to improve the way we run our platform, which caused some unexpected issues. As a result, client launch operations have been negatively impacted. We want to assure you that our team is actively working to fix the problem as quickly as possible. We understand that this situation may be frustrating, but please bear with us while we resolve the issue. We will provide regular updates here to keep you informed about our progress. Thank you for your patience and understanding. We are continuing to work on a fix for this incident. Until the issue is resolved, it will be necessary to reboot any systems that are stuck at the ggLeap login screen, then click "OK" when assets fail to download so that the client will continue loading. We apologize for this inconvenience and will provide additional information as soon as it is available..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>15:24:45</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. In the short term, you might find the client loads more quickly by temporarily disabling your games and encouraging patrons to open the individual launchers (Steam, EA, etc) to access installed game titles. 1. Navigate to the "Settings" menu. 2. Select "Client Configuration." 3. Click on "Games/Apps." 4. Ensure that the "Enabled" option is selected. 5. Proceed to disable all games except for Battle.net, Epic Games, Steam, EA, Rockstar, Discord, and FiveM. > **Once you have disabled the desired games, restart the the client computers. This should result in faster loading times for GGLeap.** **It is important to remember the games you have disabled, so you can re-enable them once the issue is resolved.** Stay tuned for further updates as we continue bringing this issue to a resolution..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>16:53:54</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. The team have provided an ETA of ~3 Hours for major operations related to the restoration of service to be completed..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>22:46:35</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. We are prioritizing items that are affecting you the most as services are restored. Please reach out to us via web support chat with any issues you are encountering so that we may address them more quickly by prioritizing. Most of the critical systems have been restored. Thank you for your patience..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>00:14:40</var> GMT+0</small><br><strong>Resolved</strong> - Major systems are now back online and normal functionality should be restored. We continue to restore secondary and tertiary backend systems, so please do continue to report any issues you encounter so that we may work to prioritize them..</p> ]]> Thu, 11 May 2023 14:38:00 +0000 https://status.ggcircuit.com/incident/clhko5wrb7456409emz8iarg1jd https://status.ggcircuit.com/incident/clhko5wrb7456409emz8iarg1jd ggLeap Client - RIOT Games Launching Issue Type: Incident Duration: 9 hours and 34 minutes Affected Components: Desktop Client Dec 11, 01:41:50 GMT+0 - Investigating - We are currently investigating this incident. We have received multiple reports of inability to launch leave Legends or valorant after a recent game update. We're investigating solutions to this issue. In the meantime, please utilize admin mode as a work around until a hot fix is released. Dec 11, 11:16:08 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 9 hours and 34 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>01:41:50</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We have received multiple reports of inability to launch leave Legends or valorant after a recent game update. We're investigating solutions to this issue. In the meantime, please utilize admin mode as a work around until a hot fix is released..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>11:16:08</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Sun, 11 Dec 2022 01:41:50 +0000 https://status.ggcircuit.com/incident/clbipa7dc0833hpmzezxqmvyh https://status.ggcircuit.com/incident/clbipa7dc0833hpmzezxqmvyh ggLeap Web Admin - Cloud Hosting Provider Outage Type: Incident Duration: 2 hours and 50 minutes Affected Components: Web Admin Sep 9, 16:13:22 GMT+0 - Investigating - We are currently investigating this incident. We have received multiple reports of centers having difficulty accessing the web admin. At this time Amazon shows no official outage although there is a steep increase in the number of AWS-related outages from numerous sources. As an interim solution until Amazon implements a fix or workaround, refreshing the page or doing a force reload on the page in your web browser may cause the page to load if you are experiencing issues. At this time we recommend reaching out to support if you continue to have issues connecting. Stay tuned for further updates. ggCircuit Support Sep 9, 17:08:16 GMT+0 - Identified - We are continuing to work on a fix for this incident. Amazon has acknowledged the issue and are working on implementing a fix. Please refer to the below URL for an up to the minute status for Amazon AWS: https://health.aws.amazon.com/health/status This is the latest update from Amazon: " 9:50 AM PDT We continue to work on the issue causing increased API error rates and latencies for the Systems Manager Parameter Store in the US-EAST-1 Region. Customers using the Parameter Store for the storage of configurations may be affected by the event as they are unable to retrieve the data. Customers invoking Lambda functions that use Environment Variables will also experience increased error rates and latencies. The subsystem responsible for the Parameter Store is experiencing resource contention, which is leading to the increased error rates and latencies. We continue to work toward the resolving the issue, but do not have an ETA on recovery at this stage. We will keep you updated on our progress." Thanks, ggCircuit Support Sep 9, 19:03:30 GMT+0 - Resolved - We just resolved the issue! Amazon has confirmed the issue is now resolved and multiple centers are reporting the issue to be fixed. Type: Incident

Duration: 2 hours and 50 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>16:13:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We have received multiple reports of centers having difficulty accessing the web admin. At this time Amazon shows no official outage although there is a steep increase in the number of AWS-related outages from numerous sources. As an interim solution until Amazon implements a fix or workaround, refreshing the page or doing a force reload on the page in your web browser may cause the page to load if you are experiencing issues. At this time we recommend reaching out to support if you continue to have issues connecting. Stay tuned for further updates. ggCircuit Support .</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>17:08:16</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Amazon has acknowledged the issue and are working on implementing a fix. Please refer to the below URL for an up to the minute status for Amazon AWS: https://health.aws.amazon.com/health/status This is the latest update from Amazon: " 9:50 AM PDT We continue to work on the issue causing increased API error rates and latencies for the Systems Manager Parameter Store in the US-EAST-1 Region. Customers using the Parameter Store for the storage of configurations may be affected by the event as they are unable to retrieve the data. Customers invoking Lambda functions that use Environment Variables will also experience increased error rates and latencies. The subsystem responsible for the Parameter Store is experiencing resource contention, which is leading to the increased error rates and latencies. We continue to work toward the resolving the issue, but do not have an ETA on recovery at this stage. We will keep you updated on our progress." Thanks, ggCircuit Support.</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>19:03:30</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue! Amazon has confirmed the issue is now resolved and multiple centers are reporting the issue to be fixed..</p> ]]> Fri, 9 Sep 2022 16:13:22 +0000 https://status.ggcircuit.com/incident/cl7uogtzl153366hsokhhmczbv5 https://status.ggcircuit.com/incident/cl7uogtzl153366hsokhhmczbv5 ggLeap/Cloud Outage - Middle East Type: Incident Duration: 17 hours and 33 minutes Affected Components: Desktop Client, Web Admin Jul 14, 16:55:00 GMT+0 - Investigating - We are currently investigating this incident. It has come to our attention that a number of clients primarily based in the Middle East and surrounding areas of Europe are currently experiencing limited functionality primarily related to admin-client operations. We will provide further updates as more information is made available to us. Jul 15, 02:26:33 GMT+0 - Monitoring - We have observed that services have returned to normal for Middle Eastern and other European clients in the area. We will continue to monitor the situation. Jul 15, 10:28:01 GMT+0 - Resolved - The issue appears to be resolved as no further reports of issues have surfaced. If the issue recurs, please reboot any affected machines and test again. As always, please do not hesitate to contact our friendly 24/7 support staff for any questions or concerns. Type: Incident

Duration: 17 hours and 33 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>16:55:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. It has come to our attention that a number of clients primarily based in the Middle East and surrounding areas of Europe are currently experiencing limited functionality primarily related to admin-client operations. We will provide further updates as more information is made available to us. .</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>02:26:33</var> GMT+0</small><br><strong>Monitoring</strong> - We have observed that services have returned to normal for Middle Eastern and other European clients in the area. We will continue to monitor the situation..</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>10:28:01</var> GMT+0</small><br><strong>Resolved</strong> - The issue appears to be resolved as no further reports of issues have surfaced. If the issue recurs, please reboot any affected machines and test again. As always, please do not hesitate to contact our friendly 24/7 support staff for any questions or concerns..</p> ]]> Thu, 14 Jul 2022 16:55:00 +0000 https://status.ggcircuit.com/incident/cl5llkoxp20554cmn4y3vdx5zb https://status.ggcircuit.com/incident/cl5llkoxp20554cmn4y3vdx5zb AWS Issue impacting ggLeap Type: Incident Duration: 1 hour and 18 minutes Affected Components: Desktop Client, Web Admin Jun 10, 04:12:25 GMT+0 - Monitoring - At this time ggLeap services are still impacted by the Amazon AWS outage. We will continue monitoring the situation so that triage actions can be initiated as soon as possible once the AWS outage is resolved. Jun 10, 05:01:53 GMT+0 - Resolved - Amazon AWS Services appear to have recovered. ggLeap services are now fully operational. Please make sure to reboot and clear browser cache if you continue to experience issues, and if issues persist please reach out to a member of our 24/7 support staff via the purple chat bubble at https://www.ggcircuit.com. We will continue to monitor the situation. Jun 10, 03:43:49 GMT+0 - Investigating - We are currently investigating this incident. Increased error rates for Amazon AWS coincide with numerous reports of ggLeap web admin errors. The issue has been escalated to our development team. Type: Incident

Duration: 1 hour and 18 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>04:12:25</var> GMT+0</small><br><strong>Monitoring</strong> - At this time ggLeap services are still impacted by the Amazon AWS outage. We will continue monitoring the situation so that triage actions can be initiated as soon as possible once the AWS outage is resolved..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>05:01:53</var> GMT+0</small><br><strong>Resolved</strong> - Amazon AWS Services appear to have recovered. ggLeap services are now fully operational. Please make sure to reboot and clear browser cache if you continue to experience issues, and if issues persist please reach out to a member of our 24/7 support staff via the purple chat bubble at https://www.ggcircuit.com. We will continue to monitor the situation..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>03:43:49</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Increased error rates for Amazon AWS coincide with numerous reports of ggLeap web admin errors. The issue has been escalated to our development team..</p> ]]> Fri, 10 Jun 2022 03:43:49 +0000 https://status.ggcircuit.com/incident/cl47wmd6v192042todbwkessan https://status.ggcircuit.com/incident/cl47wmd6v192042todbwkessan adminbeta.ggleap.com and ggLeap Client Outage Type: Incident Duration: 17 minutes Affected Components: Desktop Client, Web Admin Feb 16, 18:07:28 GMT+0 - Investigating - We are currently investigating this incident. We have received multiple reports that adminbeta.ggleap.com as well as ggLeap Desktop Client are inaccessible for some centers. Feb 16, 18:12:16 GMT+0 - Investigating - We are currently investigating this incident. We have narrowed the affected issue to the beta service - if your center is affected please reach out to ggCircuit Support via the chat bubble at the lower-right of any of our webpages such as https://www.ggcircuit.com in order to have your center switched to the "prod" release channel while the issue is investigated further. Feb 16, 18:22:38 GMT+0 - Monitoring - We are continuing to work on a fix for this incident. The root cause of the issue was identified. We are monitoring the situation. Feb 16, 18:24:34 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 17 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>18:07:28</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We have received multiple reports that adminbeta.ggleap.com as well as ggLeap Desktop Client are inaccessible for some centers..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>18:12:16</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We have narrowed the affected issue to the beta service - if your center is affected please reach out to ggCircuit Support via the chat bubble at the lower-right of any of our webpages such as https://www.ggcircuit.com in order to have your center switched to the "prod" release channel while the issue is investigated further..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>18:22:38</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to work on a fix for this incident. The root cause of the issue was identified. We are monitoring the situation..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>18:24:34</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Wed, 16 Feb 2022 18:07:28 +0000 https://status.ggcircuit.com/incident/ckzpv9x6931098dtlrfcwvw3pa https://status.ggcircuit.com/incident/ckzpv9x6931098dtlrfcwvw3pa West Coast USA - 403 On Accessing ggLeap Web Admin Type: Incident Duration: 16 hours and 35 minutes Affected Components: Web Admin Feb 10, 22:11:31 GMT+0 - Investigating - We are currently investigating this incident. We have received multiple reports of West Coast USA centers with an inability to access the ggLeap web admin. Please stay tuned while we investigate this issue further. We apologize for the inconvenience. Feb 10, 23:54:17 GMT+0 - Monitoring - We are currently monitoring the situation. The number of affected centers seems to have leveled off. We are currently reaching out to affected centers to determine if the issue is still happening. Feb 11, 14:46:18 GMT+0 - Resolved - We have implemented a workaround to prevent continued issues from occurring with USA West Coast clients. Type: Incident

Duration: 16 hours and 35 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>22:11:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We have received multiple reports of West Coast USA centers with an inability to access the ggLeap web admin. Please stay tuned while we investigate this issue further. We apologize for the inconvenience..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>23:54:17</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently monitoring the situation. The number of affected centers seems to have leveled off. We are currently reaching out to affected centers to determine if the issue is still happening..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>14:46:18</var> GMT+0</small><br><strong>Resolved</strong> - We have implemented a workaround to prevent continued issues from occurring with USA West Coast clients..</p> ]]> Thu, 10 Feb 2022 22:11:31 +0000 https://status.ggcircuit.com/incident/ckzhjcplx1837937wna0c42289j https://status.ggcircuit.com/incident/ckzhjcplx1837937wna0c42289j Intermittent Issues with ggLeap Web Admin Type: Incident Duration: 1 hour and 48 minutes Affected Components: Web Admin Jan 27, 21:38:37 GMT+0 - Resolved - The issue is confirmed to be resolved. Jan 27, 19:51:05 GMT+0 - Investigating - We are currently investigating this incident. We have had multiple centers report issues with the ggLeap Web Admin including dashboard showing blank, prices in shop offers not visible, and shop tab not showing images. We have had success in the interim with using https://adminbeta.ggleap.com in the interim whilst the issue is investigated. Jan 27, 20:21:26 GMT+0 - Identified - We are continuing to work on a fix for this incident. We have identified the root cause of the issue and are evaluating remediation options. Jan 27, 20:56:09 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Type: Incident

Duration: 1 hour and 48 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>21:38:37</var> GMT+0</small><br><strong>Resolved</strong> - The issue is confirmed to be resolved..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>19:51:05</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We have had multiple centers report issues with the ggLeap Web Admin including dashboard showing blank, prices in shop offers not visible, and shop tab not showing images. We have had success in the interim with using https://adminbeta.ggleap.com in the interim whilst the issue is investigated..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>20:21:26</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. We have identified the root cause of the issue and are evaluating remediation options..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>20:56:09</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> ]]> Thu, 27 Jan 2022 19:51:05 +0000 https://status.ggcircuit.com/incident/ckyxe64y2295249d7ocg4o8tc1e https://status.ggcircuit.com/incident/ckyxe64y2295249d7ocg4o8tc1e Intermittent Web Admin Latency Issues Type: Incident Duration: 1 hour and 10 minutes Affected Components: Web Admin Jan 13, 20:32:43 GMT+0 - Resolved - We just resolved the issue! Jan 13, 19:22:58 GMT+0 - Investigating - Attention everyone: FYI, we are currently getting multiple reports about the Prod Admin (https://admin.ggleap.com) intermittently having latency issues. We recommend the use of the Beta Admin (https://adminbeta.ggleap.com as a workaround for the time being. We are currently investigating this incident. Jan 13, 19:47:16 GMT+0 - Identified - We are continuing to work on a fix for this incident. We have identified the root cause of the issue and are currently engineering a solution. Jan 13, 20:01:31 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Type: Incident

Duration: 1 hour and 10 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>20:32:43</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>19:22:58</var> GMT+0</small><br><strong>Investigating</strong> - Attention everyone: FYI, we are currently getting multiple reports about the Prod Admin (https://admin.ggleap.com) intermittently having latency issues. We recommend the use of the Beta Admin (https://adminbeta.ggleap.com as a workaround for the time being. We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>19:47:16</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. We have identified the root cause of the issue and are currently engineering a solution..</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>20:01:31</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> ]]> Thu, 13 Jan 2022 19:22:58 +0000 https://status.ggcircuit.com/incident/ckydd0214435689e2n4k8zxnks9 https://status.ggcircuit.com/incident/ckydd0214435689e2n4k8zxnks9