ggCircuit - ggLeap Slowdown / Login Issues – Incident details

ggLeap Slowdown / Login Issues

Resolved
Major outage
Started 3 months agoLasted about 7 hours

Affected

ggLeap

Degraded performance from 2:28 PM to 9:05 PM

Desktop Client

Degraded performance from 2:28 PM to 9:05 PM

Web Admin

Degraded performance from 2:28 PM to 9:05 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

    Thanks for your patience as we worked through this problem.

    If you continue to experience any issue, please reach out to our 24/7 support team at https://www.ggcircuit.com with the purple chat bubble in the lower-right.

  • Update
    Update

    We are continuing to work on a fix for this incident.

    We have increased server capacity to allow for further diagnostics and troubleshooting.

    Thank you for your patience as our ggExperts continue to work to bring this issue to a resolution ASAP.

  • Identified
    Identified

    We have identified additional factors which have contributed to today's outage.

    Thank you for your patience as we work through this situation.

    Stay tuned for further updates.

  • Update
    Update

    We're still working to bring services back online, please rest assured that we are doing everything in our power to post some positive results!

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

    Thank you for your utmost patience as we continue to work to bring services back online.

  • Update
    Update

    We are continuing to work on a fix for this incident.

    In the short-term, if you press CTRL+ALT+SHIFT+U at any client PC you can drop it into admin mode to bypass the ggLeap shell to keep the gamers gaming!

  • Identified
    Identified

    We've identified the issue and are in the process of taking corrective action.

  • Investigating
    Investigating

    We have received multiple reports of ggLeap slowing down and encountering errors when logging in.

    We've got our ggExperts investigating the issue right now.

    Stay tuned for further details/updates!