ggCircuit - Notice history

All systems operational

100% - uptime

Web Admin - Operational

Desktop Client - Operational

Player Web Portal - Operational

House Account Auto Login - Operational

100% - uptime

Add New Hardware Wizard - Operational

Seamless Boot Image Download - Operational

100% - uptime

Third Party: Stripe → Stripe Checkout.js - Operational

Square (2.x Clients Only) - Operational

Notice history

Nov 2023

ggLeap Webadmin Slowness / Client Operation Degraded
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

    We have had multiple centers report that the ggLeap webadmin is unresponsive and/or client operations are degraded or slow.

    Stay tuned for more details as our brightest minds are already hard at work!

Multiple reports of client login slowness and web admin slowness
  • Resolved
    Resolved

    This incident has been resolved.

    All client and admin functionality should now be restored.

    Any individual centers still experiencing an issue should reach out to us as soon as possible so that we may assist.

    Have a great day!

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

    At this time coin generation from user play time is still not functional, but other parts of the system should be generally stable at this time.

    Please stay tuned for further details.

  • Update
    Update

    We are continuing to work on a fix for this incident.

    Thank you for your patience during this time.

    Stay tuned for further updates.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

    We are leveling up some backend components to bring the issue to a resolution.

    Client operations should soon return to normal.

  • Investigating
    Investigating

    We are currently investigating this incident.

    When more information is available we will send an update.

Oct 2023

Discord Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

    We are currently being affected by a Discord outage, please utilize web support chat for any support-related needs.

    For updates straight from Discord on the status of their service:
    https://discordstatus.com/

    Have a great day!

    Jacob

House Account Auto Login - Epic Games - Failure to Automatically Log In on Updated Launcher Version
  • Resolved
    Resolved

    This incident has been resolved.

    The Epic Games launcher has reverted to its previous UI layout.

    We are prepared for if/when the new layout returns, however.

  • Update
    Update

    We are continuing to work on a fix for this incident.

    A fix should be released shortly.

    It is still anticipated that only a reboot of client machines will be required to restore functionality.

  • Identified
    Identified

    We are currently investigating this incident.

    We have received multiple reports that a new version of the Epic Games launcher has resulted in failure to complete auto-login for house accounts.

    This issue has been reported to the development team and we will update here as soon as we have more information.

    It is currently anticipated that only a reboot (or re-login to Windows) would be required to receive the new changes when they are completed.

Sep 2023

Square Integration Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    At this time we are experiencing increased error rates from square-related endpoints.

    This issue only affects centers currently running the 2.x client - 3.x client centers remain unaffected.

    We are currently investigating this incident.

Intermittent Web Admin Issues
  • Resolved
    Resolved

    This incident has been resolved.

    The issue has been corrected.

  • Investigating
    Investigating

    We are currently investigating this incident.

    We have received multiple reports of connectivity issues with ggLeap web admin.

    We will send an update as soon as more information is available.

    Thank you for your patience!

Sep 2023 to Nov 2023

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