ggCircuit - Multiple reports of client login slowness and web admin slowness – Incident details

Multiple reports of client login slowness and web admin slowness

ResolvedDegraded performance71 hours 36 minutes

Affected

ggLeap

Degraded performance from 4:27 PM to 4:03 PM

Desktop Client

Degraded performance from 4:27 PM to 4:03 PM

Player Web Portal

Degraded performance from 4:27 PM to 4:03 PM

House Account Auto Login

Web Admin

Degraded performance from 4:27 PM to 4:03 PM

  • ResolvedUTC

    This incident has been resolved.

    All client and admin functionality should now be restored.

    Any individual centers still experiencing an issue should reach out to us as soon as possible so that we may assist.

    Have a great day!

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

    At this time coin generation from user play time is still not functional, but other parts of the system should be generally stable at this time.

    Please stay tuned for further details.

  • UpdateUTC

    We are continuing to work on a fix for this incident.

    Thank you for your patience during this time.

    Stay tuned for further updates.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

    We are leveling up some backend components to bring the issue to a resolution.

    Client operations should soon return to normal.

  • InvestigatingUTC

    We are currently investigating this incident.

    When more information is available we will send an update.