House Account Auto Login - Epic Games - Failure to Automatically Log In on Updated Launcher Version - Incident details - ggCircuit - Status

House Account Auto Login - Epic Games - Failure to Automatically Log In on Updated Launcher Version

Resolved

Degraded performance

Started almost 3 years agoOctober 03, 2023Lasted 1 dayOctober 03, 202312:20 AMOctober 04, 202312:27 AMUTC

Affected

ggLeap

House Account Auto Login

Updates

Resolved
October 04, 2023 at 12:27 AMUTC
Resolved
October 04, 2023 at 12:27 AMUTC
This incident has been resolved.

The Epic Games launcher has reverted to its previous UI layout.

We are prepared for if/when the new layout returns, however.
Update
October 03, 2023 at 10:41 AMUTC
Update
October 03, 2023 at 10:41 AMUTC
We are continuing to work on a fix for this incident.

A fix should be released shortly.

It is still anticipated that only a reboot of client machines will be required to restore functionality.
Identified
October 03, 2023 at 12:20 AMUTC
Identified
October 03, 2023 at 12:20 AMUTC
We are currently investigating this incident.

We have received multiple reports that a new version of the Epic Games launcher has resulted in failure to complete auto-login for house accounts.

This issue has been reported to the development team and we will update here as soon as we have more information.

It is currently anticipated that only a reboot (or re-login to Windows) would be required to receive the new changes when they are completed.